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Old 11-16-2006, 07:34 AM   #1 (permalink)
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US Dealer Satisfaction rankings.



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Last edited by Bruce; 11-16-2006 at 08:11 AM.
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Old 11-16-2006, 08:10 AM   #2 (permalink)
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Re: US Dealer Satisfaction rankings.

If i remember correctly Mercedes was quite low for a time, glad to see it now ranking higher.

Kudos to Jaguar and you for the post
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Old 11-16-2006, 08:47 AM   #3 (permalink)
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Re: US Dealer Satisfaction rankings.

Toyota is below average?
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Old 11-16-2006, 09:31 AM   #4 (permalink)
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Re: US Dealer Satisfaction rankings.

Volkswagen.
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Old 11-16-2006, 09:46 AM   #5 (permalink)
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Re: US Dealer Satisfaction rankings.

Also interesting to note that Lexus is dropping. They were #1 for years. It's not a significant drop, but a drop nonetheless.
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Old 11-16-2006, 11:25 AM   #6 (permalink)
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Re: US Dealer Satisfaction rankings.

Quote:
Originally Posted by Yannis
Toyota is below average?
Not only Toyota. Notice that there is only 1 Japanese brand in the top 10 (Lexus).

The Japanese are tops when it comes to reliability, but in customer care and satisfaction, they're apparently not doing well. Have they become...um...arrogant because their cars are "so reliable"?
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Old 11-16-2006, 01:22 PM   #7 (permalink)
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Re: US Dealer Satisfaction rankings.

I think i can explain Scion's terrible position. It was long ago Toyota announced that the Scion brand had done much better than they expected, in fact so well that selling them out of Toyota dealers doesn't work anymore. Toyota now wants to sell them from official dealers. That could defientley explain Scion's terrible position, the lack of proper dealers and the ever increasing demand.
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Old 11-16-2006, 01:23 PM   #8 (permalink)
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Re: US Dealer Satisfaction rankings.

Something wrong with that list.... i think its wrong.
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Old 11-16-2006, 01:59 PM   #9 (permalink)
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Re: US Dealer Satisfaction rankings.

I think i know why Lexus and Toyota are falling , the have removed JD Power from their payroll.
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Old 11-16-2006, 02:48 PM   #10 (permalink)
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Re: US Dealer Satisfaction rankings.

wow damn VW and audi did not do well here
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