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Yannis · 12-20-2005, 07:49 AM

J.D. POWER AND ASSOCIATES REPORTS: AUDI AND VOLKSWAGEN MODELS ARE AMONG THE MOST SATISFYING TO OWN

Two Audi and two Volkswagen models rank highest in satisfying owners, according to the J.D. Power and Associates/CAR Magazine 2005 South Africa Customer Satisfaction Index (CSI) Study(SM) released today. The four awards -- which are the most received by any manufacturer in the study -- are for the Audi A3, Audi A4, Volkswagen Citi Golf and the Volkswagen Touran.
(Logo: http://www.newscom.com/cgi-bin/prnh/...7/LAF028LOGO-a )
In addition to the Volkswagen-Audi models, General Motors and Mitsubishi models each receive two awards while BMW, Ford, Honda and Subaru models each receive a single award.
The CSI Study is a comprehensive measurement of ownership satisfaction covering 77 attributes grouped into four factors of satisfaction (the importance of each factor is shown as a percentage):
- Vehicle quality and reliability (32%) - Vehicle appeal (29%) -- includes performance, design, comfort, styling and features - Dealership service satisfaction (19%) - Cost of ownership (20%) -- includes fuel consumption, insurance and cost of service/repair
The importance weights are developed based on survey responses from vehicle owners, thus reflecting what is most important to South Africa's motorists. CSI performance is reported as an index score based on a 1000-point scale. A higher CSI score indicates a more satisfying ownership experience...

Details: http://www.itnews.it/risorse/EuroNews,Zj0xMzEwODI4

12-20-2005, 07:49 AM	#1 (permalink)
Yannis Philosopher Join Date: Sep 2005 Posts: 7,198 My Mood: Thanks: 1,243 Thanked 1,231 Times in 703 Posts	Two Audi models top JD Power survey in SA. J.D. POWER AND ASSOCIATES REPORTS: AUDI AND VOLKSWAGEN MODELS ARE AMONG THE MOST SATISFYING TO OWN Two Audi and two Volkswagen models rank highest in satisfying owners, according to the J.D. Power and Associates/CAR Magazine 2005 South Africa Customer Satisfaction Index (CSI) Study(SM) released today. The four awards -- which are the most received by any manufacturer in the study -- are for the Audi A3, Audi A4, Volkswagen Citi Golf and the Volkswagen Touran. (Logo: http://www.newscom.com/cgi-bin/prnh/...7/LAF028LOGO-a ) In addition to the Volkswagen-Audi models, General Motors and Mitsubishi models each receive two awards while BMW, Ford, Honda and Subaru models each receive a single award. The CSI Study is a comprehensive measurement of ownership satisfaction covering 77 attributes grouped into four factors of satisfaction (the importance of each factor is shown as a percentage): - Vehicle quality and reliability (32%) - Vehicle appeal (29%) -- includes performance, design, comfort, styling and features - Dealership service satisfaction (19%) - Cost of ownership (20%) -- includes fuel consumption, insurance and cost of service/repair The importance weights are developed based on survey responses from vehicle owners, thus reflecting what is most important to South Africa's motorists. CSI performance is reported as an index score based on a 1000-point scale. A higher CSI score indicates a more satisfying ownership experience... Details: http://www.itnews.it/risorse/EuroNews,Zj0xMzEwODI4