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the technicians were prohibited from exchanging some specific part. They complained that the "higher ups" had no idea about the problems and shouldn't make the decisions. In this case, the technicians should make the decisions. I agree of course.
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For a minute, I thought you were talking about socialized medicine or dealing with your health insurance company.
Has anyone noticed that MB does not recommend transmission fluid change? Our dealer will change the filter and fluid for about $200, and I recommend it to my owners at 70k miles. we started seeing trannies go between 100k and 140k. i can't believe MB thinks you can let your trans go unserviced.